Chatbots have become very common nowadays, so common that it's simpler than ever before to build a chatbot. However, not all chatbots are identical and their capabilities will differ greatly from one model to the next. What is the best way to create the top AI? Read on to discover the fundamental qualities that chatbots need to have. The top AI chatbots have a functionA chatbot should always be designed with a specific purpose in mind and that function should be at the center of its functionalities. Indeed, the top AI chatbots are often built to aid businesses and there are many avenues for an AI chatbot to be of help, so let's review some use cases. Relieve Customer Service department This is perhaps the most common scenario for AI chatbots, as they have always been used to assist customers find answers to their questions on the internet, instead of getting to contact customer support. One of the most frustrating problems for customers is having to wait for customer service to contact them about a simple problem. If you provide this service to your clients and helping them resolve their problem online, immediately and on their own, allowing the customer service department to focus on clients with more complex issues, which increases the satisfaction of your customers. Help HR department. Chatbots designed to assist HR departments are available to answer repetitive questions that colleagues frequently ask regarding HR issues. This reduces the HR team's workload, allowing them to focus on the human aspects of their work. Typically, an HR chatbot will be able to answer generic HR questions such as an employee's annual leave, for instance but it's not limited to. It can also be designed to serve as an excellent tool for onboarding, and can also be an internal communication channel communication, act as a way for team members to manage shared resources such as booking a meeting room or even an organizational binder for social gatherings, encouraging employees to talk about their hobbies or a coffee break together. Supplement your Sales department A chatbot can help your Sales team in two ways: By helping qualifying leads, so that Sales Reps are able to focus on prospects who are mature enough and are reaching the bottom of the funnel i.e. Are ready to convert. It's even better because prospective customers are able to go through the entire process of selling without ever speaking to anyone! The chatbot can also be described as a transactional chatbot. It answers questions about the product a user is searching for and then helps him on the path to conversion. In the end, it lets customers to complete transactions via the chatbot. It can even go further and help customers find to match products, which could be a cause for an upsell.
The best AI chatbots are designed to serve a certain reason. This could mean freeing staff time or enhancing the customer experience. They should make the lives of your customers and colleagues simpler. Otherwise, they'll not be as effective as any other website or app. The technology used by the top AI chatbots All chatbots aren't created equal As we've already mentioned. This is particularly relevant when it comes to the technology they use and the user experience they offer. Let's explore this further. Conversational AI chatbots that incorporate NLP technology As we have discussed in an earlier article about different bot types There is a huge difference between bots that use buttons or menus, which are the simplest bots that are available and the keyword-based bots. The most advanced bot, called the artificial intelligence chatbot, is the most complex. This chatbot uses Natural Language Processing technology, that allows it to comprehend the user's queries, even if they're mispelled. Integrations with platforms from third-party platforms It's evident that the best AI chatbots have the capability to connect to third-party softwares, such as a CRM or HR platform, as well as inventory management tools. The bot is able to retrieve HR information in order to help an employee with a question, customer history to help the customer with a specific query about his account, or to check availability of products for a sales chatbot. If you look at this final example, a sales bot needs to have access to your inventory details for it to be effective. Imagine you own a Shopify clothing site and someone wants to know what size 10 red dress you have available. Chatbots connect to your inventory database to identify the inventory levels and categories of the product. It then informs the user about the options available in one swift conversation. Available on multiple channels Nowadays, people expect to get information at the click of an icon. Your chatbot needs to be available on various communication channels such as social networks to be able to provide this. This means that the platform that you use in order to create your chatbot will permit your bot to communicate seamlessly across different digital channels, and store information and context to provide a seamless experience. The bot must be able to relay this information to a live agent in the best cases. Elevation to a living agent As with everything technological and technological, even artificial intelligence chatbot have their limits which means that the bot isn't able to respond to the user's request. It must be able call back to an agent on the human side if needed. In order to make the process of escalating as easy as it can be, the bot should be able to pass on the history of conversations and other pertinent information to the user in order that he isn't frustrated even more by repeating himself. Best AI chatbots' design Although design options are not endless when it comes to AI Bot Chat but you should not ignore this aspect. A simple design and a user-friendly interface will make your chatbot far more attractive to use. So here you go you've got an idea of the many criterias that define the best AI chatbots available in the market and you need to be aware of these when creating your own chatbot. The ebook we have written outlines the most important steps for successfully implementing your AI chatbot from the initial planning stage to the implementation phase.
0 Comments
Leave a Reply. |
|